Welcome, we are so excited you’re here.
Isn’t it just the best feeling when you begin planning to go on holiday?
Not even a glass of red after a long day, can top that incredible feeling, right?
(Ok, ok they are probably about the same)
The point is, at the Metro Travel Haus; we get it. We know you want an unforgettable trip.
After 15 years of crafting tailored itineraries for people just like you, we’ve learnt a thing or two, about what makes an incredible holiday.
The Metro Experience
At the Metro Travel Haus, our job as Travel Experts isn’t over, the moment we’ve finished handcrafting your itinerary.
In fact, it’s only the beginning.
You see, the Metro Travel experience; includes more than simply “booking your holiday”.
That would be like us making you a cup of tea, but forgetting to put the tea bag in there; and well- that’s just not us!
You deserve that delicious, warm cup of tea, with some home-made cookies beside it. Just like you deserve an unforgettable holiday, that is tailored to your unique personality and travelling dreams.
We take care of ALL of the details. From ensuring you get the best possible rate and experience, to looking after any changes in your travel plans, while you are away.
Our job is to make sure your trip runs smoothly whilst providing you with a point of contact, shall you need our assistance before, during or after your holiday.
So put your feet up, call the waiter and hit “start” on the holiday mode button; it’s time for you to enjoy your handcrafted itinerary.
Metro Travel Haus x
“I usually book my own trips, how can a travel agent help me?”
We understand that you enjoy planning your holiday and want the best deal and value for your upcoming trip.
In fact, we encourage you to do some research on where you would like to go and what you want to see- it's so much fun right?
The Metro experience, is simply more, than just booking your holiday. We know that's something you can do yourself. What we offer, is so much more than that.
Rather, when you book with Metro, we take care of literally every single aspect of your trip. Not just the booking part.
Think of us as your Personal Assistant. We take care of the details such as travel insurance, transfers, amendment of flights and correcting any mishaps that may arise while you are away.
We use our insider knowledge and expertise + experience in travel, to ensure you are presented with only the most incredible experiences that suit your personality and travelling dreams.
When you book with Metro, you come first; we will look after you, from the beginning, right until the end.
“Do you assist with travel insurance claims if we need to apply for one?”
With a total of 15 years in travel planning experience, we understand that sometimes, travel doesn’t always go to plan; whether that be a delayed flight, lost luggage or even a medical condition.
If you need assistance with a medical assessment or insurance claim, we’ll organise it and send the paperwork off for you.
When you book with Metro, we will always be available to support you before, during and after your holiday.
Leave any stressful details to us. It’s what we are here for.
“What if we need to make changes to our travel plans while we are away?”
Need to change a flight whilst you’re away? No problem.
Our job is to ensure you are looked after 24/7 during your holiday.
Simply send us an email and we’ll make it happen.
You will always have a point of contact, to everything runs as smoothly as possible, shall something need changing.
We’ve got you.
“How do I know I am getting the best deal by booking with you?”
At the Metro Travel Haus, we are always competitive with our pricing.
In fact, we love snagging a good deal, just as much as you do!
Our Travel Experts have access to exclusive rates and deals that we can give to you, that are not always available to the public.
When you book with Metro, you are in the safe hands of a team with over 15 years of industry knowledge and experience, all of whom have developed relationships with travelling brands.
This ensures that you will always get the best possible deal, without compromising on comfort and quality.
"Tell me more about these handcrafted itineraries … "
You've probably seen us talking about handcrafted itineraries, more than once around here, so we thought we'd use this opportunity to give you the low down, on what it really means to experience this personalised service.
When we create a handcrafted itinerary for you, essentially, what it means, is that all, or some of your entertainment and leisure bookings, are made prior to your arrival.
These include but are not limited to:
-Modes of transport, including luxury transfers and private charters.